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According to Voice of China's "News and Verticals" report, 50 days later, China will formally implement the "Responsibility Regulations for the Repair, Replacement, and Return of Household Automotive Products," which is commonly known as "car three packs." It has been ten years since the relevant units proposed to implement the automobile three-bags in 2002.
The Three Guarantees will be implemented. Is it fair to everyone to worry about the quality of automotive quality? How to solve the tax refund and insurance? After the return of the auto company can be used to sell it? Has these all-controversial issues been solved?
"The Regulations on the Responsibility of Repair, Replacement, and Return of Household Automobile Products" has not been ended since January 15th this year. Some details that cannot be avoided are waiting to be resolved. According to regulations, the car dealer is the first performer of the Three Guarantees and The first responsible person, a dealer asked: the quality of the car, is due to improper use of consumers, or product quality, but off?
Dealer: If the customer wants to return the car, we may think that the car can be completely repaired. Who defines whether the condition of the car meets the condition of returning the car?
According to the “Three Guarantees†provision, the quality inspection department can organize an expert bank of technical consultation staff for the Three Guarantees Dispute Resolution Dispute. How do the experts organize? The "Management Measures for the Information and Dispute Handling Technology Consultant of the Family Automobiles Three Guarantees" has been issued, but some people in the industry have also raised questions. How should the so-called expert appraisals be convincing?
Industry insiders: More or less are the product department, which is the design, manufacturing and after-sales maintenance of the vehicle. So it is inextricably linked with the OEM. If this relationship can not be thrown off, the assessment made should be hard to convince.
This is true, this is like the film "Infernal Affairs," where there are ghosts within the law enforcement, if you want to do the identification of the quality of the car are from the car companies, things can be said is not clear, for this question, quality Director of the Defective Product Management Center of the General Administration of Inspector Chen Yuzhong made a statement.
Chen Yuzhong: The public solicitation, while requiring local quality inspection departments, strict review in accordance with the methods, after the emergence of specific three-package disputes, our relevant disputed bodies to deal with, when it comes to select experts, we have requirements. It is not enough for the optical business to meet. The expert’s interest in the related disputes between us is to be checked. There is no interest in the matter. The last point is to clarify that after the establishment of the expert database, we will not publish the list of our experts after the establishment of the database in order to ensure that our experts will not be affected by all parties during the entire processing of the three-contract dispute.
After talking about people's problems, when it comes to the problem of cars, there must always be a technical standard to identify the problem of cars. The national standard for the range of three-pack main parts of domestic automobile products and the Three Guarantees Certificate was born, but this The standard really worried the public. This standard defines the main components of the engine, transmission, brake system, steering system, body, and front and rear axles as "three guarantees". There are tens of thousands of parts in a car. These three bags, regardless of other parts out of the problem, regardless of repair? In this regard, Wu Yousheng, auto expert of the AQSIQ Defective Product Management Center, said that the auto three packs are not "shrinking".
Wu Yousheng: The answer is definitely not. All parts of the car are within the three packs. Excluding the lossy parts, all other spare parts are repaired for three years or 60,000 kilometers. If there is no auto three pack standard, the result is that each automobile factory, each producer, the replacement standard of the assembly he performs, the replacement standard of the whole vehicle, or the return standard, and the range of the consumable parts may vary greatly. For example, some companies classify a large number of parts that are not easily consumable parts as lossy parts. The result of such a manufacturer's efforts is basically the same as shortening the auto warranty period or repair period, and avoiding part of the Three Guarantees liability. .
The three-car package regulations of the automobile are on the ground, "repair" is easy to say, the most question is the change and retreat, there are car companies to reflect Q:
Car companies: how to put this procedure, because there are a lot of taxes and fees, purchase fees are also good, a lot of licensing fees Ye Hao, etc., these things the country is best to have a window can be handled at once.
Indeed, there are many taxes and fees incurred during the car purchase process, and once returned, insurance is also a problem. For this, Wu Yousheng stated that there is indeed no unified window to solve these problems at one time, but they can be handled separately in different departments.
Wu Yousheng: With regard to taxes, fees and insurance, the departments involved are different. Therefore, there is not yet a unified window to handle refunds and refunds. They should be dealt with separately. With regard to insurance premiums, when the car is withdrawn, it should be able to refund the insurance premium after deducting the fee. After the insurance liability begins, the expenses incurred for insurance liability shall be deducted for a certain period of time, and the rest may be refunded. With regard to the problem of taxes and fees, if the tax is refunded due to quality problems, the tax refund will be deducted by 10% for each full year of tax paid. If the tax is less than one year old, a full refund will be made on the paid tax.
The problem of the appraisers was solved, and the technical standards for appraisal were also available. Taxes and fees and insurance that occurred during the relocation of the car also had their own treatment channels. The final issue was the car company. What should be done to return the car?
Car prices: If the car is returned, is it repaired and sold? There needs to be a definition. The state must have a statement on this aspect, and if it is repaired, it will be considered a state of resale. Of course, I will not sell in accordance with the new car, but this also requires a statement, because there is no second-hand product from the level of our products, in the traditional sense there is no such approach.
Do not want to sell second-hand products, the method is very simple, to ensure that your car does not come out of quality problems, but if the car was returned back to the car business, but there is still a chance to change, but only to see whether the consumer buy it, the national quality Wu Yousheng, auto expert of the Defective Product Management Center of the General Administration of Supervision and Inspection, said that the returned vehicles can be sold after repairs, but it must be made clear that this is a three-bag return vehicle.
Wu Yousheng: After repairing, it can be sold according to the used car, but according to our Three Guarantees regulations, when it is sold again, the buyer should be clearly indicated that the car is a three-bag return vehicle, and the reason for the return is explained.
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