Flight delay passengers hot water pouring flight attendant

A few days ago, a flight attendant named "LUNA's Invincible Small Universe" posted on Weibo, telling the story of himself being splashed by passengers. There is a picture under the Weibo. In the picture, a woman wearing a flight attendant uniform is covered with water traces under her waist. After the release of the microblogging, as of now, has been transferred to more than 50,000 users, comments more than 30,000, many users for their injustice. The flight attendant’s airline has not responded to the matter.

In recent years, conflicts between passengers, airports, and airlines have been escalating due to flight delays. It is not uncommon for passengers to intercept planes, occupy boarding gates, and insult airport workers. According to reports, in 2010, a drunk man attacked an air hostess; in 2011, on a flight from Xi'an to Beijing, the flight attendant discovered that a passenger was using a mobile phone and immediately stopped him. The passenger would scratch the crew chief; In 2012, 2194 trains from Zhengzhou to Hefei were delayed and some passengers were dissatisfied with the train staff. The train conductor was injured.

Many netizens said that when unfortunately suffered a flight delay, the heart is naturally uncomfortable, but this must not be a reason to do something to hurt others. The netizen's “clear road” expresses: “This incident fully exposed the quality of some passengers and called for rights protection all day long, but did not know that the rights are bounded.”

The netizen “Love of the Birds and the Bird of Fowls” said: “Whether it is an aviation flight attendant or a train crew member, they are all ordinary citizens, have their own rights and interests, and are more like human dignity. Although “customers are God”, the premise is that They must respect each other and treat each other with courtesy. Moreover, the responsibility for aircrafts and trains may be delayed. However, no matter what, it is not an ordinary waiter who can afford it, and it spreads the fire to ordinary waiters. Nothing helped solve the problem.

There are also some netizens who said that the flight attendants are "paying bills" for the airlines. On the one hand, irrational rights protection should be criticized, but on the other hand, this is also a manifestation of the dual flaws in the aviation industry's industry norms and service spirit. In the face of aircraft delays of irresistible forces, airlines should make proper handling. The netizen said “Ultimately,” said: “The airport and flight attendants did not report the situation in a timely manner. Doing a proper appeasement can not be said to be the fault of the airline; passengers’ excessive behavior is inappropriate, but if the airline or flight crew communicates To be more adequate, with a bit of service, many things can be avoided."

Netizens said that “they have nothing to do with 99”: “Compared to financially strong airlines, passengers are a vulnerable group. Therefore, Spring Airlines’ ability to serve passengers list and China’s United Airlines’ fling 91 passengers flew. “The occurrence of this kind of incident is a matter of which passengers are dissatisfied with aviation services. The flight attendants have become the scapegoat for airlines. This is a manifestation of the lack of service in the aviation industry.”

The netizen “everywhere is the same” has turned its attention to the system protection. He said: “Excessive acts such as the passengers taking off the runway, preventing others from boarding the plane, and pouring water on the flight attendants are certainly not worth promoting, but they also reflect The lack of right protection for passengers requires institutional protection. Today, flight delays have become a kind of 'habitual movement' and the difficulty of passengers' rights protection can also be imagined.

In this regard, Lu Liang, Ph.D. in Sociology at Wuhan University and a teacher at the School of Public Administration of Hunan Normal University believes that the excessive passenger activity caused by flight delays is worthy of reflection by the aviation sector. The airline needs to establish a flight delay mechanism that is consistent with current economic and social development standards, procedural regulations, rapid communication, reasonable payments, and effective resolution of flight delays. It must also have dedicated agencies and personnel to undertake the delay in the communication of this flight. Processing work.

Lu Liang said that passengers who have delayed flights due to expressing dissatisfaction and splashing water on the flight attendants are passengers who “over-protect their rights” and are not represented by the server in a proper and practical way. “Currently, the occurrence of flight delays has been repeated. It is normal that dissatisfied passengers are dissatisfied. Mutual understanding is a good solution. However, to achieve mutual understanding between the server and the service provider requires the joint efforts of both parties, after the occurrence of delays. The two sides must establish a sincere, smooth, and effective communication mechanism at the first time. On the one hand, passengers must rationally and reasonably express their interest demands; on the other hand, the civil aviation authorities and airlines should promptly explain the reasons for flight delays and do a good job in detail. Delays in the handling of passengers on flights and flight delays."

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